Amazon Seller's Account Health
Keeping your Amazon Selling Account Health Clear From Violations and Suspensions
Amazon is a brilliant platform to sell products on, but as most of us have found out, sometimes you may find yourself with Violations, Suspensions or Deactivated Amazon Accounts. This can happen when the Amazon Bots pick something up that they don't like about your account or one of your listings, or if someone has reported you.
Most people will at some point get a violation on their account. They can vary from just taking a Brand name out of the title of your listing, to the extreme of having your account deactivated and not being able to remove your products or any of your money.
These Suspected or Actual Violations can come out of the blue, but sometimes we can get hints or clues that we might be heading for trouble. Below are some of the ways you can stay aware of your Amazon Account Health.
Health Checks I do on my Amazon Selling Account Every Morning.
Click on Performance - Account Health in Seller Central - and do a quick scan to see if there are any new alerts in Customer Service Performance, Policy Compliance and Delivery Performance.
Don't forget to look down at the bottom right-hand corner for any Product Compliance Requests.
If you have any Product compliance requests you can check how long you have to submit the requests here.
Performance - Voice of the customer - Keep an eye on this, as it can give you a heads up if there is a problem with one of your products. Too many Very Poor votes on a product can send it to stranded.
If you find you come across any notifications or warnings on your account the first thing to do is not panic. Click through and see if you can find out what the problem is. It could be a simple pricing error or Amazon requesting some documents from you.
BUT, If you are unable to simply work out what the issue is and you have been Suspended or need to submit a Plan of Action, and need more help then it is best to get some FREE advice from The Get Unsuspended Team.
If you have had a message saying "Your Amazon Selling Privileges have been removed" DO NOT MESSAGE AMAZON without getting some FREE advice from The Get Unsuspended Team!
Of course, being prepared for Amazon Issues and problems can be done by paying a low monthly Subscription to protect yourself against getting Suspended on Amazon.
This is a no-brainer for me now as I had this from the day I started selling on Amazon, and I have used them twice so far for Plans of Action and numerous times for advice on smaller issues.
Other Daily Health Checks to do are......
Voice of the Customer and Feedback
Get into the habit of looking at these daily to check if there are any issues you need to deal with, and if there are, sort them out straight away!